When a membership is cancelled, a Cancellation Reason box displays, allowing you to include a reason for the cancellation.
On the administration
menu, select lookups, select
Memberships, and then click Membership Cancellation Reasons.
The Membership Cancellation Reasons page displays.
Do one of the following:
Click the Edit button next to the membership cancellation reason you want to change
Click Add
new item....
In the Description box, type the reason.
Click the Save and Return button to save the membership cancellation reason and return to the list.